The hotel industry, above all others, relies on first impressions. A guest or guests coming to stay at an hotel tend to form their overall opinion about the place within the first few minutes of arriving and checking in – an opinion the hotel then has to work to either confirm or deny (depending, obviously, on whether it’s a good one or a bad one). In essence, the hotel creates that opinion by its choice of hotel furniture: if a guest perceives the furniture as creating the right atmosphere for the kind of hotel they are staying at, their first impressions, and hence their opinion will be good. If a guest perceives that a hotel has chosen its furniture unwisely, his or her opinion of the place will start on a low note, from whence it can be impossible to recover. hotel furniture
When first opinions are struck, they often stick. Certainly, they stick to such an extent that a hotel creating them would have to work very hard to reverse them, should they be poor. Conversely, of course, good first opinions stick so well that the hotel creating them has very little work to do to ensure that it lives up to the “reputation” good opinions give it. An example: a hotel with hotel furniture that clearly fits with its style and the way it is advertised looks and feels exactly right. So guests come in to a place that feels as they expected it to. Result? They automatically believe the service to be right for the environment, too – often to such a degree that even mediocre service can pass off as good. Conversely, though – if a hotel has furnished itself in a manner that does not fit with the way it has advertised itself (so a high end hotel, for example, furnished with hostel class fittings): its guests will immediately believe that everything else about the establishment is below par too. A hotel using hotel furniture that doesn’t fit its ethos could have the best food and the most attentive service and still be damned out of hand by its clientele for not achieving the standards expected of it.
How one advertises one’s hotel, then, is the first and most important bench mark for how one chooses one’s hotel fittings. There are certain practicalities that need to be taken into account, too. Hotel furnishings have to look right – they also have to last a long time in the condition they arrived in. Hard wearing, easy to clean, difficult to break: the three commandments of good hotel furniture. The best stuff, no matter what level of wallet or expectation one is aiming for, is the furniture that doesn’t look like it’s been made to be easy clean, or to withstand the thousand shocks and jars that life in a hotel bedroom can give it. Using bespoke design companies like Triangle Interiors helps: businesses like Triangle have made their reputations on supplying fixtures and fittings that look right but clean well, and last for a good amount of time. The only decision one really needs to make is about uniformity: does one want one’s hotel furniture to match, room to room, or does one wish to convey a different feel in different rooms? Either way, going to professionals like Triangle guarantees a consistent level of quality. It’s that quality that ensures the first impression works – and it’s the first impression, as we all know, that counts.